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Shipping & Returns
Shipping
We ship worldwide, with shipping costs calculated by Australia Post based on accumulated package weights. Delivery dates are determined by your chosen shipping options, with estimates available on the shipping quotes page. We aim to dispatch orders within one working day, but please allow up to 48 hours for processing.
Express Post: Refer to Australia Post website.
International Shipping: Please note that international shipping does not include duty or taxes, which may vary depending on import policies. These costs are the responsibility of the purchaser.
Free Shipping: Orders over $750AUD to Australia and New Zealand qualify for free shipping. Note that this option must be selected at checkout.
Special Rates: Special rates are available for shipping to Canada, USA, Japan, United Kingdom, and South Africa.
Returns Policy
Most new, unopened items can be returned within 30 days of delivery for a refund. Return shipping costs will be covered if the return is due to our error.
Electrical items that have been removed from packaging or show signs of fitting cannot be returned, except in the case of defects.
Special order items are non-returnable, unless defective or damaged upon receipt.
A 10% restocking fee applies to returns due to customer error. To initiate a return, log in to your account and follow the instructions under "Complete Orders".
Refunds are typically processed within four weeks, including transit and processing time.