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Shipping & Returns

Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order the shipping cost will be calculated by "Australia Post" based on the accumulated packaged weights of the items in your order. The weight of any such item can be found on its detail page. Delivery dates for you are based on the shipping options you choose. Shipping date estimates may appear on the shipping quotes page and are meant as a guide only as this information is provided by Australia Post.

To reflect the policies of the shipping companies we use, all package weights will be rounded up to the next full Kg. In some cases depending on destination we may substitute a Courier Service Couriers for Australia Post

Note: Australia Post is Currently experiencing some delays with Standard Shipping Options for International Orders, if you need your order to arrive in a timely manner it would be wise to choose "Express Post". We do apologise for this but the situation is beyond our control.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you do need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

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